FAQ

Our Loyalty Program rewards you for staying active at the casino. The more you play, the higher your level becomes — and each new tier unlocks even better benefits. As you progress, you gain access to faster payouts, increased withdrawal limits, higher cashback, and even a personal manager to assist you. The higher your level, the more exclusive your perks.

To be considered a VIP, you need to reach the first VIP level. As you keep playing and collecting loyalty points, you’ll move up through the tiers and unlock even better rewards.

A Personal VIP Manager is the person who stays in direct contact with you, helps with any requests, arranges bonuses and withdrawals, and surprises you with exclusive bonuses. Their job is to make your experience smoother, faster, and more personalized.

You earn 100 Loyalty Points for every €1 you deposit, and 1 Loyalty Point for every €1 you wager on games. Play with real money, collect points, climb the levels, and unlock exclusive rewards.

No, your Loyalty Level is permanent and cannot be lost once you reach it.

Cashback is credited once a week. The promo period runs from 00:00 CET on Monday to 23:59 CET on Sunday, and the cashback for that period is issued after it ends. Cashback is available to all users from VIP Level 1 or higher who are eligible to receive bonuses.